These general conditions apply to orders placed for products available on www.sp-aesthetics.com
1. PLACING ORDERS ON THE WEBSITE
1.1 Eligibility to order
To place an order on the Website, you must be:
– at least 16 years old
– a consumer – not a reseller
1.2 How to order
You need an e-mail address to place an order.
Placing an order:
– Find the products you want.
– Add the products to your shopping cart.
– Proceed to checkout.
– Select delivery and billing options.
– Review your order.
– Submit your order.
– Receive an online order acknowledgment.
– Receive an online order confirmation.
When you submit an order we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the Products are shipped to you – we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these general conditions, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these general conditions and the Order Confirmation for future reference.
If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
1.3 Our right to reject your order or cancel a Contract.
Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we have cancelled:
– the product is not available / in stock;
– your billing information is not correct or not verifiable;
– your order is flagged up by our security systems as an unusual
order or an order susceptible to fraud;
– your bank transfer payment is not received within 12 calendar days
after acceptance of your order;
– we have reason to believe you are under 16;
– we have reason to believe that you are a reseller;
– there was an error in the price displayed on the Website;
– we could not deliver to the address provided by you;
– due to an Event Outside Our Control
– in the event of misspelling, pricing or other errors or mistakes in
the Website information.
1.4 Data check2
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on www.sp-aesthetics.com will be investigated and if necessary prosecuted.
The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates, see Shipping information.
Currency can be changed using the currency button at the top of the website, although the price will be charged in GBP (Great British Pounds)
The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange
rate, which is beyond our control.
2.1 Price Changes
The prices of the products will be as displayed on the Website. Prices may change from time to time, but these changes will not affect any order that has already been placed and the order confirmation email sent.
3. Shipping & Delivery
All orders are dispatched from the UK within 24 hours of purchasing with the exception of orders made after 14:00am GMT on a Friday through to 8:30am GMT Monday. All orders placed between this period will be dispatched Monday afternoon. We deliver products from Monday to Friday. We do not ship on certain public holidays, these holidays will be voiced to our customers before the holiday occurs.
3.1 Estimated Delivery Times
Using DHL Express services:
United Kingdom: Next Business Day
European: Most countries Next Business Day, Maximum 3 Business days
Rest Of the World: 2-4 Business Days
Using Royal Mail Tracked services:
United Kingdom Next Business Day or 2-3 Business Days
All other International orders 7-14 Business Days
*Royal Mail Tracking information for orders outside the UK are available on request.
Please allow up to 14 business days before emailing.
These orders are estimates, some orders may arrive after the above estimate due to reasons
beyond our control including but not limited to the following:
Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
4. Intellectual Property Rights
SP Aesthetics owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on SP Aesthetics Ltd’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on SP Aesthetics Ltd’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SP Aesthetics Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
SP AESTHETICS LTD
152 City Road
Tel: 0203 289 9224
Company registered in England and Wales.
Company registered number: 09343566.
VAT No. 246818578